Shipping policy
Processing period
All orders have a processing period of 1-3 business days.
Shipping address
We are not responsible for orders shipped to an incorrect address due to customer error. It is the customer’s responsibility to ensure all details are correct before submitting your order. Any orders shipped to an incorrect address due to customer error cannot be retrieved back from the courier once it has departed our facility. If you have made a mistake on your shipping information after submitting your order, you must contact us immediately to edit or cancel your order within two hours after placing it.
Courier
We use SF Express to ship to your destination, below please find more details about shipping fee. The shipping fee may be subject to change without prior notice. Due to safety precautions, delays are expected and delivery times are NOT guaranteed.
Shipping fee & shipping timeline
Destination: Hong Kong
Shipping timeline: 1-2 business days
| Spending amount | Shipping fee |
| Below HK$800 | HK$30* |
| Above HK$800 | Free* |
Destination: Macau
Shipping timeline: 3-4 business days
| Spending amount | Shipping fee |
| Below HK$800 | HK$40* |
| Above HK$800 | Free* |
*Shipping fee excludes Remote Area Surcharge, Residential Surcharge, Special Warehousing Service Charge and other special handling fees.
Destination: Taiwan
Shipping timeline: 3-4 business days
| Spending amount | Shipping fee |
| Below HK$1,000 | HK$60^ |
| Above HK$1,000 | Free^ |
Destination: Major countries in Asia (including Indonesia, Japan, Malaysia, Philippines, Singapore, Thailand and Vietnam)
Shipping timeline: 4-6 business days
| Spending amount | Shipping fee |
| Below HK$2,000 | HK$160^ |
| Above HK$2,000 | Free^ |
^Adagio Ballet Boutique does not cover any Duties, Customs Fees, Import Fees, VAT, administrative fees, special handling fees etc. These fees are the sole responsibility of the customer placing the order.