FAQs

About us

Do you have a dancewear retail store?

Currently, we are an online store based in Hong Kong, having a retail store with a fitting room is the dream we work towards. If you have any questions about a specific product, feel free to contact us.

Sizing

How to measure bust, waist, hips, and girth?

It is highly recommended to compare your measurements to the size chart in each product page in order to get the right size. Use a measuring tape and refer to the image below to measure around the fullest part of your bust, waist, hips and girth.

How do I make sure I get the right size?

Our size charts are based on the information given by our suppliers, which acts as a general guide only. There are many factors involved when choosing the right leotard size, including thickness and stretchability of the fabric, design and cutting of the leotard, and how snug you prefer your leotard to feel on your body etc. If you are in-between sizes, take the sizing tip on each product page as a reference, since sizing varies between different dancewear brands.


For wrap skirts, most of them (except Releve) are made with elastic waistbands and are designed to fit most body types, but waist circumference will definitely affect how the skirt looks on you. It is possible that the skirt will look shorter in the front with a larger waist circumference.


Do not hesitate to contact us if you have questions related to sizing, we will be happy to facilitate you to make a well-informed decision.

Product

Do you have children's dancewear?

At the moment, we only have dancewear in adult's sizes.

Do the leotards have bra padding/ bra pockets?

Most of the leotards are not deigned with bra padding/ bra pockets, but with shelf lining/ front lining. We suggest using reusable nipple covers (highly recommend Bristols 6) or sew the padding on leotard for a peace of mind.

Can I wear leotards to go swimming?

Our stylish Zidans collection is also suitable for swimming and water sports. From the studio straight to the beach, we have your outfit covered.

Can I wear leotards for yoga, barre, aerial yoga, aerial hoop, pole dance etc.?

Of course, you can definitely wear our gorgeous leotards for the above-mentioned sports and even as street wear.

Payment

How can I use promotional/ discount codes?

You can enter the discount code into the entry field on the checkout page to activate a discount code.

What are the payment options?

You can pay with VISA, Mastercard, AMEX, PayPal, Apple Pay, and Google Pay in our online store.

Are my credit card details safe?

Our website is powered by Shopify, which is PCI level 1 compliant for credit card processing, with the highest standards of server compliance, you can rest assured that all transactions are secure.

Order

What do I do if I have placed an order but have not received a confirmation email?

First, check your junk/ spam folder in your email account, if you are still not able to find any confirmation email, contact us with your name, e-mail address, order date, order number (optional), and products that you ordered and we will get in touch with you as soon as possible.

Can I cancel/ amend an order I’ve already placed?

Contact us immediately for any changes in the order, shipping address, and/ or contact information, once the order is fulfilled and shipped, we are sorry that no changes can be made to the order. Therefore, make sure you check carefully about the item, size, colour, quantity, and personal information before you place an order.

What should I do if I never receive my order?

With the full tracking information available, it is very unlikely that the order will be lost. But if your order does not get to you after 2 weeks, contact us with the order number and we will resolve the issue for you as soon as possible.

What do I do if I receive a defective/ wrong order?

We understand the disappointment when you receive a wrong order or a defective item, contact us immediately about the issue and we will make it right for you as soon as possible.

Shipping

Do you ship to my country?

We currently ship to Australia, Canada, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, United Kingdom, United States of America, and Vietnam.

How to get free shipping?

We offer free shipping to designated countries above a certain purchase amount, check this page for more details.

When will I receive my order?

Thank you so much for shopping with us! It takes 1-3 business days to process and fulfill the order, after it is shipped, the shipping timeline varies depending on your location, check this page for more details. Expect shipping delays due to the current COVID-19 condition.

How can I track my order?

You will receive a tracking number after the order is shipped, you can use this tracking number to check the status here (SF Express) or here (Speedpost). Please allow 1 business day for the tracking information to be updated in the system after it is shipped.

Do I have to pay for customs duties?

We DO NOT cover any duties, customs fees, import fees, VAT, administrative fees, special handling fees, etc. These fees are the sole responsibility of the customer placing the order and the fee involved may vary for different countries. Check with your local authorities for customs duties etc. to avoid any ‘surprise’ fee when the parcel arrives.

Return policy

What is the return policy?

Due to the intimate nature of dancewear, we wish to ensure that every piece of product is in its best condition when you receive it, therefore, we CANNOT accept returns or exchanges. Visit this page for more details about our return policy.

What if the dancewear does not fit me?

We know how frustrating it is to receive a piece of beautiful dancewear that does not fit you. Since the hygienic concern is our priority, especially under COVID-19, therefore, we regret to tell you that we cannot take it back. We suggest gifting it to your ballet friends or reselling it on other platforms to reduce fashion waste.

Caring instructions

How to take care of the dancewear?
To extend the life of your favourite dancewear, hand washing with water under 30 degree celsius with mild detergents, dry flat away from direct sunlight/heat is highly recommended, especially for tights and dancewear with delicate lace and/or mesh. Always follow the washing instructions stated on the washing label. If you have any questions, feel free to contact us.

Get support

I can’t find the answers I'm looking for, what should I do?

We are here to help, contact us to get support and we will get back to you as soon as possible.